Learn about Cleaning & Inspection

Regular maintenance is important for the long-term care of your fine jewelry. We offer jewelry cleaning and inspection to keep your jewelry in excellent condition years after purchase. Routine cleaning prevents the buildup of dust and grease and removes microscopic scratches. Inspections help proactively identify repairs, such as loose prongs that may result in lost stones if left unattended. We recommend taking your jewelry in to be cleaned and inspected every six months to once a year. 
 
Note: All pieces purchased from Quest are covered by our Lifetime Warranty. We ask that you come in every six months to once a year to maintain the warranty coverage. 

COMPLIMENTARY CLEANING & INSPECTION

At Quest, we offer complimentary ultrasonic and steam cleaning, depending on the condition and type of your jewelry. Our cleaning process typically includes:

    •  Ultrasonic cleaning to remove built-up dirt and oils
    •  Steam cleaning for a brilliant finish
    •  Polishing (when needed) to restore shine

Most cleanings are completed while you wait in about 15 minutes, and no appointment is necessary. 
We invite you to stop by any weekday before 5PM to take advantage of this service and keep your treasures in top shape. 
Your jewelry deserves the same care and attention as the memories it holds. Let us help you keep it looking its best. 

FREQUENTLY ASKED QUESTIONS (FAQs) 

Q: How often should I bring in my jewelry for cleaning and inspection? 
A: We recommend bringing your jewelry in every six months to once a year. This helps maintain its beauty, ensure its integrity, and keeps your Lifetime Warranty with Quest active.

Q: Is the cleaning and inspection service really free? 
A: Yes! All jewelry purchased from Quest is eligible for complimentary ultrasonic and steam cleaning, along with a thorough inspection.

Q: Do I need to make an appointment for cleaning? 
A: No appointment is necessary. Most cleanings take about 15 minutes and can be done while you wait. Our jewelers leave every day at 5PM, we ask that you stop no later than 4:45PM.

Q: What happens during the cleaning and inspection process? 
A: We use ultrasonic technology to remove dirt and oils, followed by steam cleaning for a brilliant finish. During the inspection, we check for issues like loose prongs, worn settings, or any signs of damage that may need repair.

Q: Will this cleaning service damage my jewelry? 
A: Not at all. Our experts assess each piece to determine the safest and most effective cleaning method based on its condition and material.

Q: Can I bring in jewelry that wasn’t purchased from Quest? 
A: While our complimentary service is reserved for pieces purchased from Quest, we’re happy to evaluate and discuss cleaning options for other jewelry on a case-by-case basis.

Q: Why is regular inspection important? 
A: Inspections help catch small issues before they become big problems—like loose stones, worn settings, or tiny cracks. This proactive care helps preserve your jewelry’s longevity and value.

Q: What if I forget to come in every six months—does it void my warranty? 
A: To keep your Lifetime Warranty active, we ask that you visit for cleaning and inspection every 6 to 12 months. If you're unsure about your last visit, feel free to call us—we’ll help you stay on track.